Effective date: November 1, 2025
This policy applies to purchases made on tropicalfish.co. It does not cover third party sites we link to, such as Aquarium Co-Op. Their policies apply on their sites.
We do not accept returns of live fish. Returns create unnecessary risk for the animals.
If a fish arrives dead on arrival, we will refund the fish price and the portion of shipping attributable to that fish. If the whole order is lost, we will refund the full shipping charge. Refunds are issued to the original payment method or as store credit.
You must contact us within one hour of the delivery scan. Include your order number, clear photos or a short video of the fish in the unopened bag. An unboxing video helps us diagnose problems.
Our default remedy is a refund. If stock is available, we may offer a replacement by mutual agreement. Shipping timing for replacements will be set to protect animal welfare.
We cannot guarantee cancellations or substitutions once an order is placed, orders may move into preparation quickly. Once packed, an order cannot be changed or canceled.
Email info@tropicalfish.co within one hour of the delivery scan. Include:
Keep the fish and packing materials until we confirm the claim.
Approved refunds are submitted within three to five business days. Your bank or card issuer may take additional time to post the credit.
If you purchase supplies on a partner site such as Aquarium Co-Op, their returns and refunds policy applies. Contact that seller directly.
Questions about a return or refund, email info@tropicalfish.co.
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